• Open today 10:00–22:00 · last entry 21:00

Payment at the centre · Enquire online, we confirm by email

UCLIMBING
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Please read before you climb

Terms & conditions

The terms that apply to visiting the centre, enquiring and booking sessions, and paying on-site.

Last reviewed: 3 November 2026

1. About these terms

These terms apply when you visit the UCLIMBING climbing centre, use equipment, join a session, course, coaching or group event, or buy a pass or membership. They are provided by Golden Gecko Climbing Ltd (“we”, “us”). See the Legal Notice for our details. By entering the climbing areas you agree to these terms and to our centre rules, which staff will explain at your induction.

Please read these terms carefully. If you are under 18, a parent or guardian must read and accept them for you.

2. How enquiries and bookings work

  1. You can climb during opening hours without booking, subject to capacity and these terms. General admission is paid for at reception.
  2. Instructor-led sessions, courses, private coaching, parties and group events are arranged through the enquiry form on this website (or by contacting us directly).
  3. An enquiry is a request, not a booking. Sending an enquiry does not reserve a place or create a contract. We will check availability and reply by email.
  4. A booking is made only when we confirm it to you in writing by email. Our confirmation will say what you’re booking, the date and time, the price and any special conditions. Please check it and tell us promptly if anything is wrong.
  5. We may decline an enquiry, for example if we are full, if the activity is unsuitable for the participants or if we can’t meet your needs safely.
  6. This website does not take online payments or show live availability. Dates in our example timetable are patterns only.

3. Entry, registration & induction

Every climber must complete registration (including a health declaration and acceptance of risk, signed by a parent or guardian for under-18s) and a centre induction before climbing. Roped climbers must also satisfy us of their competence in belaying, or use the equipment under instruction. We may ask you to repeat an induction or check at any time. We may refuse entry or ask you to stop climbing if you can’t demonstrate that you can climb safely.

Last entry is 60 minutes before closing. Bank holiday opening hours can differ and are confirmed on request.

4. Prices and payment

  • Prices are in pounds sterling and are published on the Prices & Memberships page. Prices may change, but a price in a booking confirmation will not change for that booking.
  • All payments are made in person at the centre. Admission, hire, passes and memberships are paid for when you buy them. Sessions, courses, coaching and groups are paid for at the centre as set out in your confirmation. Ask us which payment methods we accept.
  • We never ask for card or bank details by email, through this website or by phone before you arrive.
  • Off-peak prices apply Monday to Friday from opening until 16:00, excluding bank holidays. All other times are peak.
  • Concession prices require valid photographic ID or a valid card. We may ask you to pay the standard price if you cannot provide it.
  • Where our business is VAT-registered, prices include VAT at the applicable rate.

5. Cancellations & changes

By you. Please tell us as early as you can if you need to cancel or change a confirmed booking, by replying to your confirmation email. We ask for at least:

  • 24 hours’ notice for individual sessions and private coaching;
  • 48 hours’ notice for courses and clubs;
  • 7 days’ notice for group bookings and parties.

Because you pay at the centre, nothing is refunded if you cancel in time. If you cancel late or don’t attend, we may ask you to pay the session fee, or the agreed fee for group numbers confirmed, before we accept another booking from you. For group bookings, you’re responsible for the number of places we confirmed unless we agree to a reduction in writing. If you start a course and miss a session, we are not obliged to offer a replacement or refund, though we will always try to help.

By us. We may need to cancel or change a session, for example due to instructor illness, facility closure, weather affecting travel, or too few participants. We’ll tell you as soon as possible and offer a different date. If you can’t make the new date, you don’t need to pay and, if you’ve already paid us, we’ll refund what you’ve paid for the cancelled session.

6. Your statutory rights

Nothing in these terms affects your legal rights as a consumer, including under the Consumer Rights Act 2015, which requires services to be provided with reasonable care and skill. Sessions, courses and group events are leisure services provided for a specific date or period, so the 14-day cancellation right that applies to some distance contracts under the Consumer Contracts Regulations 2013 does not apply to them. We apply our own cancellation policy in section 5 instead. Passes and memberships are sold and paid for in person at the centre.

7. Age & supervision

  • Under 5: Children under 5 may use the children’s area only, with an adult beside them at all times.
  • Under 8: a responsible adult (18 or over) must directly supervise the child at all times, within reach.
  • Under 14: a responsible adult (18 or over) must remain in the centre and supervise. Instructor-led sessions don’t replace this requirement.
  • 14–17: may climb without an adult once a parent or guardian has signed the consent form.
  • Belaying is from age 14 and lead climbing from age 16, each after a competence check or course.

Adults are responsible for the behaviour and safety of children in their care. Instructors may supervise children in sessions, but this does not make us responsible for children outside those sessions.

8. Health, safety & risk

Climbing, bouldering and related activities are physically demanding and carry an inherent risk of injury, including serious injury, and in very rare cases death. You take part at your own risk, and you must:

  • follow staff instructions, signs and the centre rules at all times;
  • climb only within your ability and in the areas you’re inducted for;
  • not climb if you are unwell, injured, pregnant without medical advice, or under the influence of alcohol or drugs;
  • tell us about any medical condition, injury or disability that could affect your safety or others’, so we can advise you. Your health information is handled under our Privacy Policy;
  • carry out a partner check before every roped climb and keep your brake hand on the rope when belaying;
  • report any accident, damage or hazard to staff immediately.

9. Equipment

Hired equipment must be returned in the condition you received it, aside from normal wear. You’re responsible for loss or damage caused by misuse. Your own equipment must be in good condition and suitable for climbing; we may inspect it and may refuse equipment we consider unsafe. Equipment must be used only for the purpose it was designed for.

10. Passes & memberships

  • Passes and memberships are for the named holder only and can’t be transferred, shared or resold.
  • A 10-visit pass is valid for 6 months from first use. Memberships run for 1, 3 or 12 months from the start date and are paid for in full at the centre.
  • Memberships don’t renew automatically. There is no direct debit or continuous payment authority.
  • Unlimited climbing means general admission during opening hours. Instructor-led sessions, coaching, hire and events are charged separately.
  • Passes and memberships are not refundable, except where required by law. If you’re unable to climb for an extended period because of illness or injury supported by medical evidence, ask us: we’ll consider an extension at our discretion.
  • We may suspend or end a membership without refund if the member seriously breaches these terms.

11. Courses, coaching & groups

  • Courses and clubs are for the named participant and the dates confirmed. Instructors may adapt content for safety and ability.
  • Prices state what’s included. Where equipment hire is not included, it is charged separately.
  • Group leaders (including teachers, parents hosting parties and employers) are responsible for the behaviour, welfare and supervision of their group, with the minimum adult supervision stated in our confirmation. Final numbers must be agreed before the date. Supervising adults for school and youth groups are free at a rate of one adult per 6 young people.
  • Food and drink arrangements for parties are agreed in the booking confirmation.

12. Behaviour & our right to refuse

We want everyone to feel safe and welcome. We may refuse entry, end a session or ask someone to leave, without refund, if they behave unsafely, ignore instructions, threaten or harass others or damage property.

13. Belongings

Please look after your belongings. Lockers and changing areas are provided for convenience; items left in them or elsewhere are left at your own risk, and we are not responsible for loss or theft unless caused by our negligence.

14. Photography

Please don’t photograph or film other people, especially children, without their permission. If we plan to take photos or video for promotion, we will ask for permission first and explain how images will be used.

15. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be limited. Subject to that, and to your statutory rights, we are not liable for injury, loss or damage arising from your failure to follow instructions or these terms, from risks inherent in climbing that cannot be eliminated by reasonable care, or for losses that were not a reasonably foreseeable result of our breach. We provide services for personal use only; we’re not liable for any business losses.

16. Changes to these terms

We may update these terms, for example to reflect changes in our activities or the law. The version published on this website at the time of your visit or confirmed booking applies. The date of the latest review is shown at the top of this page.

17. Complaints

If something isn’t right, please tell a member of staff straight away so we can fix it quickly. If you’d like to complain afterwards, You can call 01392 436 850, use the contact form or write to us at 34 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 0HR, United Kingdom. Please give us the date of your visit and details of the problem. We aim to acknowledge complaints within 2 working days and to respond with our findings promptly. You can also get independent consumer advice from Citizens Advice.

18. Law

These terms are governed by the laws of the part of the United Kingdom in which the centre is located. If you’re a consumer, you may also be able to bring proceedings in the courts of the part of the UK in which you live. See also our Privacy Policy and Cookie Policy.

Contact us about this page

You can call 01392 436 850, use the contact form or write to us at 34 Romsey Industrial Estate, Greatbridge Road, Romsey, Hampshire, SO51 0HR, United Kingdom.